Exceptional Blog

Update: We were able to recover most of the data from this outage. If you feel your app is missing anything important, please contact us and we'll get it sorted. Thanks for your patience.

We'll write a full review very soon on all the changes and improvements we've pushed today, as well as a report on what went wrong during the migration of the exception data. But here's a quick summary:

• We pushed a major infrastructure release today along with quite a few interface tweaks and improvements and changes to our account system.
• We ran into a few issues whilst migrating the current data. Database issues meant that we had to restore the app from a backup and performed the upgrade on that data.
• The backup data is 24 hours old, so exceptions caught during that period were lost. We're very disappointed in ourselves for letting this happen and realise that this will inconvenience a lot of our users.
• We still have the log files during the period for which we lost exception data, so we're going to restore that data by parsing those over the weekend.
• All systems are back up and collecting data as of two hours ago.
• We profusely apologise again for the inconvenience; this is the first time we've had such serious data problems and we promise to take firm measures to make sure this never happens again.

Thanks for your patience and for sticking with us.